Terms & Conditions

Effective Date: 1st June 2025

Last Updated: 1st June 2025

Welcome to Bitebox – your go-to platform for ordering delicious food from your favorite local restaurants. These Terms and Conditions (“Terms”) govern your use of the Bitebox website located at https://portal.bitebox.knowband.com (“Website”), including all features, services, and content made available through the platform.

By accessing or using the Bitebox website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.

By using Bitebox, you confirm that:

• You are at least 18 years of age (or using the platform under the supervision of a legal guardian).
• You have the legal capacity to enter into binding agreements.
• You agree to comply with all applicable local, state, national, and international laws and regulations.

To place an order or access certain features, you may be required to create an account. When registering:

• You must provide accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately at support@knowband.com if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate your account for any violation of these Terms or misuse of the platform.

Bitebox acts as a facilitator connecting users with restaurants. Orders placed through the website are fulfilled by the respective restaurants and delivered by Bitebox or its delivery partners.

Prices, menu items, and availability are provided by the restaurants and may change without notice.

Payments are processed via secure third-party payment gateways. You agree to provide accurate billing information and authorize Bitebox to charge the total order amount, including taxes, service fees, and delivery charges.

Bitebox is not responsible for delays, cancellations, or issues caused by third-party vendors, payment processors, or external service providers.

Once an order is placed and confirmed, cancellation may not be possible if preparation has already started.

In case of a failed or canceled order (due to unavailability, technical error, or vendor rejection), Bitebox may issue a refund according to its Refund Policy.

Refunds, if applicable, will be processed using the original payment method within a reasonable timeframe.

Delivery times are estimates and may vary based on restaurant preparation time, distance, and traffic conditions.

It is your responsibility to be available at the delivery address to receive the order.

Bitebox reserves the right to charge for failed delivery attempts due to customer inaccessibility or incorrect address information.

You agree to:

• Use the Bitebox website for lawful and legitimate purposes only.
• Refrain from posting false, misleading, or inappropriate content.
• Not engage in harassment, abuse, or offensive behavior toward restaurant staff, delivery partners, or Bitebox employees.
• Not attempt to disrupt or compromise the functionality, integrity, or security of the website.

Promotional codes, discounts, and coupons are subject to terms mentioned at the time of issuance.

Bitebox reserves the right to cancel or modify offers at its discretion without prior notice.

Misuse of promotional offers may lead to suspension or ban of your account.

All content on the Bitebox website including logos, images, text, graphics, software, and design elements are the intellectual property of Bitebox or its licensors. You are not permitted to copy, reproduce, or use the content for any purpose without express written consent.

To the maximum extent permitted by law:

• Bitebox shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or food delivery service.
• Bitebox does not guarantee the accuracy or completeness of menu data, availability, or delivery timeframes.
• Bitebox is not responsible for any allergic reactions or food-related issues. It is your responsibility to check ingredients and dietary information from the restaurant.

Your use of the website is subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal data. You can review the policy here: Privacy Policy.

If you wish to delete your Bitebox account, you may send a request via email to support@knowband.com. Upon verification, your account and personal information will be permanently removed unless required to be retained by law.

Bitebox reserves the right to suspend or terminate access to the website, your account, or any associated services for violation of these Terms or any applicable laws.

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.