Privacy Policy

At Bitebox, your privacy is our top priority. This Privacy Policy describes how we collect, use, store, and share your information when you use our services, including through our website https://portal.bitebox.knowband.com, mobile apps (customer and delivery partner apps), and any other communication channels like in-app chat or support systems.

We are committed to ensuring that your personal data is handled securely and responsibly.

We collect personal data through various means, including:

• When you register on our app or website
• When you place a food order
• When you use our delivery partner app
• When you contact us for support or provide feedback
• When you subscribe to our newsletters or notifications
• When you grant app permissions (e.g., camera, location)
• When you upload documents or images (e.g., for delivery boy verification)
• When you make a payment via our platform

The types of personal data we may collect include:

• Name, email address, phone number
• Delivery and billing address
• Payment information (credit/debit card details via secure third-party gateways)
• Device information and IP address
• Order history and preferences
• GPS/location data (for delivery tracking)
• Images and files uploaded for KYC or verification (for delivery partners)

For support purposes, we may temporarily collect technical access information (e.g., remote access or logs) when explicitly authorized by you.

We use your data for the following purposes:

• To process and deliver your food orders
• To manage your account and app preferences
• To connect customers with delivery partners
• To provide customer support and technical assistance
• To send updates about your orders and delivery status
• To improve our app and website user experience
• To notify you about app updates or promotions (only with consent)
• To ensure compliance with legal or regulatory obligations

Cookies are small data files stored on your device by a website to help remember your preferences and enhance your browsing experience.

We use cookies for:

• Login and session management
• Remembering cart and order data
• Personalizing app content
• Analytics and performance tracking (e.g., Google Analytics)
• Showing relevant promotions and offers
• Ensuring secure checkout

We may use third-party tools and services like Google Analytics, Firebase, or social login APIs, which may place cookies or similar technologies on your device.

You can manage your cookie preferences via your browser settings, but disabling cookies may impact the app's functionality.

If you wish to delete your Bitebox account, you can contact our support team. Account deletion requests will remove your profile data, order history, and personal information (except data we are legally required to retain).

To initiate an account deletion request, please email us at: support@knowband.com. Please ensure the email is sent from the same email address associated with your Bitebox account for verification purposes.

As a Bitebox user, you have the following rights regarding your data:

• Access: Request access to the personal data we hold about you.
• Rectification: Update or correct your information via the app or by contacting support.
• Erasure: Request account deletion via the app or by emailing us.
• Restriction: Request to restrict the use of your data in certain cases.
• Portability: Request a copy of your data in a structured digital format.
• Objection to Processing: Opt-out of marketing messages at any time.
• Withdraw Consent: Withdraw any consent previously provided for processing.

To exercise these rights, contact us at support@knowband.com.

We use modern security measures including encryption, access controls, and secure data storage to protect your information. However, no online service is completely immune to threats, and we advise you to keep your credentials secure.

We may update this Privacy Policy from time to time to reflect changes in regulations or our operations. You’ll be notified of any significant updates via email or in-app notifications.